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JULY 2, 2021| SpeedPro Greenville

To a customer, one of the most important aspects of a business is the customer service. No one wants to pick up the phone, call a business and be met with Roz from Monsters, Inc.

Now, I want to clarify what I mean by “customer service.” Customer service doesn’t only refer to the grouchy, unhelpful lady you have to deal with when there’s a problem. Customer service also refers to the relationship of the business and the client before, during and after a customer interaction.

I think a better term could be “customer relationships.”

A good relationship is especially valuable to both the customer and the business when the job in question isn’t exactly pleasant to complete. For instance, pest control. I’m sure there are some people who love squeezing into crawlspaces and meeting innumerable species of pests, but I’m also sure most people don’t.

For Andrew Dixon, owner of Dixon Pest Solutions, customer relationships are the focal point of his pest control career. “If I didn’t have the people, I wouldn’t do the crawlspace,” Andrew said.

Andrew began dabbling in pest control right out of college as one of the odd jobs he offered to clients. Anything the client requested, such as lawn care, foreclosure cleanouts, etc., Andrew did.

“Professional care with neighborly service.”

After a while, more and more customers began asking for pest control services. Andrew began to gravitate more towards pest control as he saw the need arise in his clients. He eventually got licensed and started focusing on building a pest control business.

In 2016, Andrew took the leap and made his brand official – Dixon Pest Solutions. Why did he decide to settle on pest control? He saw a need, but above all he enjoyed working with the people. Pest control typically requires more customer interaction than lawn care or foreclosure cleanouts as pest control professionals have to enter the building and discuss the situation.

Andrew built his business model around customer service. “Professional care with neighborly service,” he describes it.

Dixon Pest is a full-service pest control company. They offer home pest control, mosquito control, termite control, bed bug treatments and moisture remediation, with warranty policies built in. They also offer a variety of plans you can subscribe to for check-ups and prevention. Once your bug is gone, you’ll want to keep it gone!

As with any business interaction, having the right service attitude can be crucial to success. Even when your job isn’t as fun as you thought it would be, having a good relationship with your customers can be a game changer.

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Gregg Richey