SPEEDPRO HOLDS CUSTOMER SATISFACTION IN HIGH REGARD – AND THEY CAN PROVE ITJANUARY 28, 2018| SpeedPro
Centennial, Colorado – (January 28, 2018) – Excellent customer service is a way of life at SpeedPro, the nation’s leading printing and graphics franchise. SpeedPro franchise owners pride themselves on providing superior visual communications solutions for their clients – and now, they have the measures to prove it.
Six months ago, SpeedPro embarked on a partnership with Listen360 to understand how well the franchise served their clients. Using a Net Promoter Score (NPS) survey of all clients, SpeedPro received over 8,000 responses from across the county to understand how likely a customer would be to recommend SpeedPro to a friend or colleague.
Across the network of more than 130 locations, SpeedPro received an NPS of 95%. Measured through three groups of survey respondents – promoters, passives, and detractors – the ultimate score can range from a low of -100 to a high of 100. In SpeedPro’s case, more than 9 out of 10 SpeedPro clients said that they would recommend SpeedPro for quality large-format printing products, such as wall murals, window graphics, vehicle wraps, and trade show displays.
Randy Imhoff, owner of SpeedPro Austin, is one of the many SpeedPro owners with a perfect NPS score of 100%. The Austin studio has received more than 100 reviews from clients since the program began. “If you don’t take care of your customers, you won’t have any,” says Imhoff. “So, we take customer satisfaction very seriously. We get out in our community and take the time to build relationships with local businesses to learn about their needs, so we can provide solutions that meet – and hopefully, exceed – their expectations. Once we’ve completed a project for our customers, we reach out to them to ensure that their needs have been satisfied.” This type of dedication allows franchisee owners to become true partners with their clients and sets SpeedPro apart from other printers. You can review what SpeedPro Austin’s clients are saying about their work here.
SpeedPro clients are citing efficiency, professionalism, knowledge and reliability as reasons they keep coming back to their local SpeedPro studio for their large-format printing needs. SpeedPro serves a wide-range of businesses including advertising agencies, corporations, entertainment companies, restaurants, retail stores, schools and universities, and other community organizations.
Borg and Ann Siburg, owners of SpeedPro Scottsdale, were pioneers in the franchise by testing Listen360 before it was available across the system. The early adopters hail the importance of being in tune to their customers’ opinions. “I find the surveys to be immensely useful,” says Borg. “I’m able to obtain feedback from clients quickly about their experience working with us. I get email notifications every morning and check to see if something needs my attention – if it does, I address it immediately. The near-real-time feedback allows me to understand the quality of service we are providing our clients and to provide relevant insight to our team. It’s also helped us spread the word about our business online – in seven months, we’ve increased our Google reviews by more than 500%!” Borg and Ann Siburg’s attention to superior customer service and high standards has allowed the SpeedPro of Scottsdale studio to obtain a Net Promoter Score of 99%, as calculated from 223 surveys, and a slew of rave reviews from satisfied clients.
SpeedPro has a nationwide network of 126 studios in 31 states. SpeedPro delivers superior display graphic products to deliver key messages and extend brand awareness on behalf of their clients. The company’s mission is to be considered the premier choice for large format graphics and exceed our client’s expectations through unmatched timeliness, professionalism, and product quality.
As the nation’s leading printing and graphics franchise, SpeedPro can handle any printing project on behalf of their clients, including:
- Banners, decals, digital signage, directional signage, elevator wraps
- Event graphics, event tents, flags, fleet wraps, floor graphics
- Indoor signage, outdoor signage, point of purchase displays
- Retractors, signs & graphics, table coverings & table-toppers
- Trade show displays, vehicle wraps, wall murals, window graphics
With more than 20 years of experience, SpeedPro is the nation’s leading printing and graphics franchise – creating professional large format imaging for a wide variety of companies in any industry. The company specializes in high-quality products including wall murals, event graphics, tradeshow displays, vehicle wraps and window graphics. Through extreme resolution levels and unparalleled quality standards, SpeedPro takes visual communications to the next level. Today, there are more than 135 studios open and in development in 32 states.
For more information about SpeedPro’s printing and graphics solutions, please visit speedpro.com.
For more information about the SpeedPro franchise opportunity, please visit speedprofranchising.com.Back to Blog